Frequently Asked Questions

To add a new payee within online banking, select the Pay Bills option and click the Add Payee button with the Bill Pay Dashboard. Next, choose the payee type (Business or Person). You will need the name of the business or person and depending on how the payments are being sent (i.e., electronically or paper check), you will also need the payee’s routing number and account number or their address information.

To add a new payee within mobile banking, select the Pay Bills option, choose the Add and Manage Payees option and click the Plus icon. Next, choose the payee type (Business or Person). You will need the name of the business or person and depending on how the payments are being sent (i.e., electronically or paper check), you will also need the payee’s routing number and account number or their address information.

Please note: In most cases, we do not have control over whether the payments are sent electronically or via paper check. If the payee/merchant does not have an electronic agreement with our vendor, the payments will be sent by check.

You can view and modify payee details within online banking and mobile banking. The only field that you cannot edit is the payee’s name. If you need to update the payee’s name, you can contact us to complete the request on your behalf or you can delete the payee and re-add it with the correct name.

To view and modify payees in online banking, click on the Pay Bills option and select the payee that you would like to view/edit from the Bill Pay Dashboard tab. On the following screen, select the Manage tab and click the pencil/edit icon within the Payee Information section.

To view and modify payees in mobile banking, click on the Pay Bills option and select the Add and Manage Payees option. Click on the payee that you would like to view/edit and then click the pencil icon.

To schedule a bill payment in online banking, select the Pay Bills option. From the Bill Pay Dashboard tab, click on the proper payee and follow the prompts under the Make a Payment tab.

To schedule a bill payment in mobile banking, select the Pay Bills option. Click on the Make a Payment option, select a payee, and follow the prompts.

Please note: Our bill pay cutoff time is 2 PM EST. If your payment is scheduled after 2 PM EST, it will go out the following business day. Also, if the payment is scheduled on a Friday, the payment will not be sent out until the following business day.

Electronic bill payments cannot be expedited, but you may expedite a bill payment that is being mailed as a paper check. To expedite the check payment, you must have a physical address for the payee. (P.O. Boxes and residential addresses are not valid because we cannot guarantee a deliver by date). Also, fees apply for expedited payments.

To view scheduled payments in online banking, select the Pay Bills option and then click the Scheduled tab. You should have a trash/delete icon and a pencil/edit icon next to the scheduled payment(s). The trash icon allows you to cancel the payment and the pencil icon allows you to update the amount of the payment.

To view scheduled payments in mobile banking, select the Pay Bills option and then click the Scheduled Payments option. Under the Scheduled section, you can click on the payee to edit the amount of the payment or select the Delete Payment button.

On a recurring/automatic payment series, you do not have the ability to edit the pay from account, frequency, starting date, ending date, etc. You can either contact us to make changes on your behalf, or you can delete the payment series and re-add it with the correct details.

At this time, there is not a setting that allows you to see whether your check has cleared. You may contact the payee to determine whether they have received it or contact us and we can provide more information about the status of the bill payment.

If the payment was sent electronically, we cannot stop it. Please contact the payee directly.

If the payment was sent out as a paper check and the payee has not cashed it yet, please contact us. In most cases, we can place a stop payment on the check and the funds will be credited back to your account within 2-3 business days. Please inform the payee that you have stopped the check. If they receive the check and attempt to cash it, you may be assessed a fee by the payee. (We do not charge any fees to stop a bill payment).

You can delete a payee within online banking and mobile banking. Please note: When you delete a payee, your history for that payee will still be available within the Pay Bills option – History tab.

To delete a payee in online banking, select the Pay Bills option and click on the payee that you would like to delete. Next, select the Manage tab and scroll down toward the bottom of the screen. You should have a Delete Payee icon.

To delete a payee in mobile banking, select the Pay Bills option from the app menu. On the following screen, click the Add and Manage Payees option, select the payee you would like to delete, and then hit the trash icon.

Additionally, you should have an option to deactivate the payee. This may be helpful if you do not want to entirely remove the payee, but you also do not want to see it listed as one of your active payees.